FAQs about COVID-19

In light of the ongoing COVID-19 pandemic, Newchic gets involved with relief efforts that focus on supporting all of our customers, caring for our teams.(/and employees)

We are still open for business on Newchic.com and on our app 24/7 as usual. To ensure our customers' health and safety, our distribution center has always implemented strict hygiene practices everyday. In addition, shipping methods is more flexible, while we're working hard to make that are delivered as soon as possible. Simultaneously we've taken steps to protect the health of our employees and their families.

The upheaval caused by the novel coronavirus —COVID-19—is all around us. And we know many are anxious and worried. That's absolutely natural.

But Please keep rest in home with calm. Remember we will always stand with you and our hearts are connected wherever we are until the crisis to an end.

Here are some Q&A that you might want to know about shopping in Newchic

Taking action to protect our customers :

We remain committed to the health and safety of our customers. Due to the shortage of protective masks in the market, we're offering them at the lowest cost to help those in need obtain essential items during the outbreak. Also health products and personal care items will be on the top prority in delivery.

Package Safety :

Every package which will be entirely sterilized before it's shipped is absolutely safe. We've enhanced our daily cleaning procedures to ensure the regular sanitization of warehouse, equipment and tools, as well as implementing strict disinfection cleanings for every package.

The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety. Read more>

Processing time :
At present, COVID-19 has been controlled in China, and shipments in Chinese warehouses will not be affected in any way.

Delivery Methods and time :

Due to COVID-19, some goods are restricted, and we cannot ship to some countries. If we can't ship your order now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible.
As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout.

Return policy :
If you are unable to accept the package and the package is returned, we will not charge any fees and issue a full refund!

If you want to return an item and are presently unable to send it to us, we will extend the return time until the epidemic is over!

Caring for our employees :

We have taken extreme actions to protect our employees and communites that are as important as our customers. We destribute protective masks, alcohol and other sanitation supplies to those who must work in the office. Additionaly, we've canceled large events, moved our daily meetings online, ensuring the regular sanitization of high-traffic surfaces like door handles, stairway handrails, elevator buttons, lockers, and touch screens.